Stepping Up the Quality Initiatives

At Crompton Greaves there is always a passion for quality. A quality trust mark has emerged as Crompton's biggest brand ambassador. In fact, this is reflected through quality certifications for its products and services. Further, the commitment to responsible business through quality, technology and productivity has helped the company to achieve a turnover of over Rs.2700 crore and receive many certifications in the ISO 9000/9001:2000/14001 series. The company has the unique distinction of being the first one to receive an ISO 9000 certification for Finance and Administration. The company has made considerable progress towards integration of the Six Sigma methodology in its manufacturing processes with the ultimate aim of achieving 'Product Quality as Perceived By Consumer'. This methodology was actively pursued for 10 products for which Critical to Quality (CTQ) characteristics were identified based on market feedback. Regional team has also been trained in Six Sigma technology for capture of customer's voice. In addition to this, the company has also introduced stringent control measures with suppliers to ensure that inputs support the Six Sigma quality. In fact, all these measures have resulted in manifold improvement in the CTQs with substantial reduction in defects.

The Quality focus is reflected in a number of company wide initiatives that include:

• Corporate R&D and Quality Division of Crompton Greaves Ltd has been certified to ISO 27001:2005 by UL India Ltd.
• In accordance with plan, the second phase of Six Sigma implementation commenced during 2004-05 with increasing executives being trained in the methodology. Six Sigma methodology has been extended to the design activity of the products. Ten products have been covered in the first phase, while nine products would be included in the second phase. Increasing coverage of products with six sigma approach will progressively help the company achieve 'product quality as perceived by the customer'.
• Twenty-three divisions / regions have been accredited with ISO9001: 2000 Certification.
• Seven manufacturing units have been accredited for ISO 14001 and four units for OHSAS 18001
• The Light sources division is one of the few business units in India in lighting industry to receive dual certificate of ISO 9000:2000 was well as ISO 14001
• The company's Power Transformers and Switchgear are now compliant to international Euro/IEC norms and ANSI/NEMA standards for greater acceptance in international markets.
• The Industrial Transformer Division located at Malanpur is amongst the few units in India, to have been accredited both ISO 14001 and OHSAS 18001, Certification for Occupational Health and Safety Management System.
• The company's Fans, Motors, Automation and control products are approved by the CSA, BASEEFA, and CE